International shipments of Fresh Vegetables Fresh Fruit - and other Food Products
Customer guarantee | How to contact us | Ordering
Fresh Fruit - Vegetable - and All other Fresh and Frozen Produce
Ordering and Delivery
Shipping cost | Payment | Minimum order | Cancel order
Physical address | The fine print | Returns | International
Planning your order Order Form  Thailand's Express Mail Service: This priority level shipping service offered by the Thailand Postal Service is available for international shipments 1/2 Kilo Increments. In either an envelope or a boxed packaging .
Cooking Equipment, Ceramics, Sealed Pre-packaged Dry Goods, Books & tools only: This special rate is applicable for our Cooking Equipment, Ceramics, Sealed Pre-packaged Dry Goods, Books & tools only:
ALL Fresh fruit - Vegetables and Other Fresh or Frozen Produce will be shipped by Airfreight
The minimum total order weight is 100KG 
Low rate: Total shipping price is just $30 for up to 2 Kilo's to the countries listed below. The delivery time is between 5 to 10 working days.
Please read this entire page before deciding to ship using this method, as there are limitations. Most of our Products will fit into the 1 to 2 Kilo category for the smaller ones 2 Products can sometimes equal 2 Kilo's. Also the Products together will weigh around 2 Kilo's Please email us your desired order and we can let you know if this can work for you.
Ordering: To get this low shipping rate use our online PAYPAL secure shopping cart: At this time the only shipping option available online is Thailand's Express Mail Service: We email the purchaser of all international orders before we ship, so please do not worry that we will ship without contacting you. Please make sure your email address is correct!
Physical delivery address & phone number: Air parcel post must have a street address. Delivery cannot be made to post office boxes. A local telephone number for the addressee should be provided, as per the post office.
Alternative ways to order: via email. Please note in your written order what shipping method you would like us to ship by (EMS or UPS as explained here or email us beforehand if you are not sure). Be sure to include your correct email address . We will not phone you internationally. Limitations: Risk of loss: The customer bears all risk of loss when shipping by EMS. This is because this inexpensive shipping service is not insurable. If you would like to insure your shipment please email us for rates via Insured Airmail Parcel Post (slower and more expensive) or UPS (UPS is usually the most expensive option, but it is trackable and very fast).
Customs fees and taxes: The customer agrees to pay all customs charges and taxes. Any parcel sent by EMS for which such fees are not paid will be abandoned.
Details:
Time in transit: About 5 to 10 business days. If you package does not arrive within this time please contact your local post office, see details below.
Other shipping options: If an item is too large for this special-rate, we will email you other shipping options such as: Insured Airmail Parcel Post (rate depends on country, weight and size) or UPS (private carrier). Availability of insurance for EMS Priority Mail varies country by country; we will let you know if insurance is not available to your destination. Please make sure your email address is correct and functioning.
Postal delivery in your country: For security reasons, some post offices no longer deliver parcels (either air or surface) directly to the addressee's delivery address. Instead, a mail hold notice is sent to the intended recipient, which informs him/her that an insured parcel is available for immediate pickup at the local post office. Please check with your local post office for details. Time in transit once shipped is approximately 8 business days. Please check with your post office if your package has not arrived within the allotted time.
Thailand's Express Mail Service:
is available to the following 51 countries:
Western Europe:
Austria
Belgium
Denmark
Finland
France (see below)
Germany
Great Britain 2(see below)
Iceland
Ireland
Luxembourg
The Netherlands
Norway
Portugal
Spain
Sweden
Switzerland 3(see below)
Pacific Rim:
Australia
China (see below)
Hong Kong
Japan
New Zealand
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
North America:
Canada
Mexico (see below)
South America:
Brazil (see below)
Chile (see below)
Middle East:
Israel (see below)
Saudi Arabia (see below) France includes: Monaco. Great Britain includes: England, Northern Ireland, Scotland, Wales, Guernsey, Jersey and the Isle of Man. Switzerland includes: Liechtenstein. Destinations within China are limited to: Beijing, Guangzhou, Shanghai, Dalian, Qingdao, Shenzhen, Suzhou, Tianjin, Wuxi, Xiamen, Wuhan, Chongqing, Xian, Shengong, Nanjing and Zhuai ONLY. Destinations within Mexico are limited to: Mexico City, Guadalajara and Monterrey ONLY. Destinations within Brazil are limited to: San Paolo and Rio de Janeiro ONLY. Destinations within Chile are limited to: Santiago, Valparaiso and Via del Mar only. Destinations within Israel are limited to: Haifa, Jerusalem and Tel Aviv ONLY. Destinations within Saudi Arabia are limited to: Riyadh, Jeddah and Dammam ONLY.
Customer satisfaction guarantee. Customer service is our top priority at simply-thai.com. To ensure your satisfaction both before and after your purchase, we offer a 30-day satisfaction guarantee. Please see the Returns information below for details.
How to contact us. You may contact us via email, standard mail, or phone. We are able to respond most quickly to email.
Please direct e-mail to:
customerservice@simply-thai.com
Our mailing address:
simply-thai.com, Thai Market, 74 Moo 2, Patthanakarn Road
Bangwa, Pasricharoen, Bangkok, 10160, Thailand
Our phone number: (66) 60823092
Methods of ordering: Online: Use our online shopping PAYPAL cart to shop securely and quickly. Please see Preparing your order for more details.
Get our order form
Please use this form to prepare your order. We will confirm via email.
Phone: Please leave a voice message with your relevant details if no one is available to take your call (including your e-mail address if possible) at (+66) 60823092; you may use our order form to help you prepare your order in advance if you wish.
E-mail: Send your order via e-mail, along with your billing and delivery address and phone number. Note that you may use the online cart if you would like to check the EMS shipping rates quickly and conveniently (without entering in any credit card info.). Or we will email you back the total amount due including shipping.
Mail: Please print out our form. Please contact us via email before mailing your money order to find out the total amount due (including shipping); you may expedite your check/money order mail order by using our online cart to calculate the amount of shipping (please see What the shipping cost is?).
What is the shipping cost?
To quickly and easily calculate the total shipping amount due, simply add the items to the online shopping cart that you wish to purchase, You can use this amount calculated to complete your money order without needing to contact us.
If you would like to order offline you may also email or fax us your shopping list and quantities desired, along with your shipping address for a shipping cost quote. Alternatively, you may call us.
Methods of payment
Credit card billing VIA PAYPAL: We accept, Visa, MasterCard, American Express, Visa Electron, and the following DEBIT CARDS: Solo, Delta, Switch. Please note that C.O.D. orders are not accepted. Other types of payment: If you prefer to pay by money order or Bank to Bank International Funds Transfer, you may place an order via email, fax, or phone (please see Ordering above). Please send your money order via mail to:
simply-thai.com, Thai Market, 74 Moo 2, Patthanakarn Road
Bangwa, Pasricharoen, Bangkok, 10160, Thailand
After the check clears, we will ship the order, approximately another 5 days beyond the check receipt day.
Minimum order:
To cover the cost of processing credit cards, packaging and labour costs we have a US$20 minimum order for international orders for Cooking Equipment, Ceramics, Sealed Pre-packaged Dry Goods, Books & tools only: before shipping. ALL Fresh fruit - Vegetables and Other Fresh or Frozen produce is shipped by Airfreight
The minimum total order weight is 100KGs
We want to continue to serve you as efficiently and professionally as possible.
How do I cancel my order?
You may cancel an order, provided you contact us before the order is shipped. Because items are not billed until they are shipped, you will not have been charged.
Returns:
We want you to be happy with your purchase. Our goal is to fill your order accurately and deliver it in a timely manner. Occasionally though, the unexpected happens, things don't go as we planned, or we make a mistake. Every item we sell comes with our 30-day satisfaction guarantee . If you're not pleased with your purchase in every way, we will take it back for an exchange or refund-whichever you prefer.
Products accepted for return must have been purchased within 30 days of your notification to us that you would like to return the merchandise to us via email. No exceptions.
How to return something:
Step 1. Contact us for a Return Authorization Number (RMA#) by email. This number is necessary for ensuring that you receive credit quickly. Please provide the following information when you contact us for the RMA# so that we are able to better serve you:
(1) Original order number (if possible) (2) Name of product being returned (3) Reason for return (4) Your name and contact information.
Step 2. Re-pack the goods securely, preferably in the outer boxes in which the order was originally shipped. It is very important to write the RMA# on the outside of the box below our address. Returns without an RMA# on the outside of the box will be refused. Insure the product for the full value of the merchandise to protect against loss or damage. If the return is due to our mistake we will re-imburse the cost of shipping and insurance to you.
Send returns to:
RETURNS
simply-thai.com, Thai Market, 74 Moo 2, Patthanakarn Road
Bangwa, Pasricharoen, Bangkok, 10160, Thailand
The fine print:
Disclaimer
simply-thai.com, Thai Market, shall not be held responsible for damage or loss of any kind due to your use of any product purchased at the simply-thai.com web site. Our maximum liability to you is the amount you paid for the product. Products mentioned at simply-thai.com, Thai Market are not necessarily endorsed by us. Neither do we make any warranties about the products in our store or the accuracy of our product listings.
Errors & omissions
While simply-thai.com, Thai Market has tried very hard to ensure the accuracy of the product information in our store, we are not responsible for typographical errors or technical inaccuracies
Fresh Fruit - Vegetable - and All other Fresh and Frozen Product Ordering and Delivery All of our fresh produce is shipped by airfreight,
We only ship on one day per week (TUESDAY) "MIDNIGHT" Thailand Time so that all the orders can be shipped at the same time, to enable us keep the shipping costs as low as possible, this is because airfreight has very strict
minimum weight and volume charges. Your Order Must Reach us Before Midday 6pm on the Monday
Thailand Time GMT + 7hrs,
we will confirm receipt of every order The minimum total order weight is 100KGs If you have a small order you can email us to see if we can ship your products, because if the minimum weight has been reached for that shipment date we can then sometimes include
smaller orders. Your order will arrive at your home or premises, approximately 24hrs after dispatch. So they will arrive to you at some time during the Wednesday (Following Day) after dispatch. All fresh and frozen products are shipped in the ideal conditions for that product i.e. Fresh Fruit and Vegetables are shipped in refrigerated containers, and Frozen goods are shipped in containers that will keep the product frozen at a minimum temperature of
Minus18 degrees C All of our fresh and frozen produce, is prepared, packed and dispatched by
EU Certificated Premises
GAP - GMP - HACCP | 
