Information needed for order

• Customer's Name and Address

• Telephone, Fax number and e-mail address

• Destination Airport. Code

• Quantity and species-genre of orchids

• Exact needs (Plants, Cut Stems, Loose Blooms etc)

• Required arrival date.

Accompanying Documents
with the shipment

• Invoices

• Packing list

• Airway bill

• CITES (issued by the Thailand Government)

• Phytosanitary Certificate (Issued by the Thailand Government)

• A certificate of Origin (Issued by the Thailand Government)

Shipping

Unless otherwise instructed, we always ship our plants by
airfreight as follows:

Note that in some countries, the importer must have an import permit.

Our good packaging helps to keep the orchids stay fresh for longer. However, the boxes should be moved within 2 days after arrival then conserved with control temperature room.

• Plants in compots, 1" clay pots

• seeding orchids and top cutting orchids are shipped out of pot, bare root.

• Plants grown in 2 1/2" clay pot, plastic basket and blooming size will be shipped with basket or clay pots.

• Plants grown in 4" plastic baskets will be shipped with baskets.

• Orchids will be wrapped in paper and shipped in cardboard carton boxes.

• Cut-flower orchids will be packed in our standard boxes.

• We will make the best effort to be sure that your orchids will arrive in good condition.

• Every care will be taken in packing and insulation against cold weather.

• If special instructions are required please let us know in advance.

Packing Information
Please note that in most cases of orchid shipments, airfreight charges are based on volume rather than weight, i.e. 7,000 cubic centimetres or 427 cubic inches is treated as equivalent to one kilogram and charged accordingly.

As an indication, one of our standard cardboard cartons,
Type 39, will hold approximately

Abbreviation Definitions:

Standard Terms and Conditions

• Airfreight fee must be prepaid.

• Payment can be made by Bank Draft or SWIFT Wire Transfer to the Bank Account to be advised. Payment by Letter of Credit is accepted only for orders in excess of US$10,000 or more (unrestricted L/C only).

• Western Union Financial Service International or Money Order payments are acceptable upon demand.

We regret that personal check payments are NOT accepted.

Visa, MasterCard and American Express payments can be made Via PAYPAL



• if the cross is sold out, we will substitute it with the similar one, upon your agreement.

• We guarantee that the shipment will reach you safely, in case of damage please notify us within 2 days of arrival of shipment.

• Damage of the plants caused by delay of the shipment of goods will be replacement. But, the buyers will have to pay all of the freight charges, and shipping charges.

• In case of fumigation on arrival inspection, we will be responsible for the costs of the fumigation; and the plants damaged. But the customer will have to pay for the freight charges for the free replacement plants.

• All prices will be quoted in US. dollars, F.O.B. Bangkok, Thailand,
  or CIF your port - your country.

• Our Minimum net order is $300 (before shipping), 10 pieces for blooming size, 50 for medium size and seedling size. (or a US$35.00 surcharge will apply.)

• There is USD $70 dollar handling fee

• Unless prior arrangement has been made, full payment (covering the cost of plants, $70.00 handling fee and estimated freight charges (if prepaid) must be prepaid upon confirmation of the order).

• After receipt of payment, orders will be shipped within 10 working days and you will be kept fully informed of the shipment status.

Claims and Damages
We will make every effort to be sure that
your plants will arrive in perfect condition.

• Damage to any of the plants due to freezing, overheating, poor packing, delays in shipping "beyond our control" will be replaced at no cost to you.

• We shall NOT be held responsible for any additional shipping or freight charges involved with these replacements

• We suggest that any claims approved by us be compensated with replacement plant products added to next order only.

• It is your responsibility to notify us of any damages within 2 days from the receipt of shipment or this guarantee will be void.

• To make a claim, photos must be taken of the damaged plants and sent to us.